Mount Evelyn Personal Trainers
Privacy Policy
Last updated 13 September 2026
This policy explains how Mount Evelyn Personal Trainers handles personal information when you visit this website, make an enquiry or use our personal training services.
Information we collect
We may collect your name, phone number, email address, suburb, training goals, preferred session details and anything else you choose to include in an enquiry. If you become a client, we may also collect information reasonably needed to plan and deliver your training safely, including relevant health, injury and emergency-contact information.
Our website may also record routine technical information such as your IP address, browser type, device information, pages visited and the time of your visit.
How we collect information
We collect information directly from you through our enquiry forms, phone or email conversations, consultations and training records. Some technical information may be collected automatically through hosting, security, analytics or form-protection services.
Why we use it
- to answer enquiries and arrange consultations or sessions;
- to provide, personalise and improve our training services;
- to manage bookings, payments, records and client support;
- to keep the website secure and understand how it is used;
- to meet legal, insurance and safety obligations; and
- to send service updates or marketing where you have consented or where permitted by law.
Sharing and service providers
We do not sell personal information. We may disclose information to trusted providers that help us operate, such as website hosting, forms, communications, booking, payment, professional advice and data-storage services. We may also disclose information where required by law or where necessary to protect a person from a serious threat.
Some providers may process data outside Australia. Where relevant, we take reasonable steps to use providers with appropriate privacy and security practices.
Health information
Health information is sensitive. We only ask for information reasonably connected with safe and appropriate training, and we use it for that purpose unless you consent to another use or the law permits it.
Storage and security
We take reasonable administrative and technical steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet or storage system is completely secure, so please avoid sending unnecessary sensitive details through the website form.
Access, correction and complaints
You may ask to access or correct personal information we hold about you, or raise a privacy concern, by contacting us through the enquiry form on our home page. We may need to verify your identity before responding. We will consider requests and complaints promptly and in line with applicable Australian privacy requirements.
Cookies and links
This site may use essential cookies and similar technologies for security, forms and performance. Links to third-party websites are provided for convenience; their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy when our services, providers or legal obligations change. The latest version will appear on this page with its updated date.